Discount Tire

I was in the Norman location 1-9-24 needing a tire pressure sensor replaced. The guy I spoke to needed to check my tires. When he came back in he told me that my other 3 sensors were going out and before he could replace the one that was out, I needed a new tire because they could not remount a tire that is worn. He said something about a DOT law. I told him I would find another place that would replace the sensor without having to purchase a new tire. After leaving I called the Moore location and spoke with a manager. He wanted me to bring it in to see if my tires would check out any differently. He said that if they put the tire back on with low tread that if I was in an accident Discount Tire could be held responsible if the bad tire caused the accident. It was a front tire and the tread was worn around the outside edge. The tread on the middle of the tire was good. He told me the reason the tread was worn on the outside of the tire is that is the part I drive one!!!!! Really! I hung up! Discount Tire was my go to tire shop, but not anymore. I investigated everything they told me and found it was untrue and only used to sell me tires. I had an appointment to get tires on my husbands truck and cancelled that. I will never recommend or use them again. BTW: I found another tire shop, got my sensor replaced and they had no problem remounting my tire after replacing the sensor.

My wife and I have done business with several tire stores in the Norman area over the last 20 years. This Discount Tire has always been the absolute best when compared to the competition. We now deal exclusively with Discount Tires. We get superb service, easy communication and quality work done every time we are in the store. On our last visit, the staff noticed an issue with a suspension component and took the time to make us aware of it. They don’t service those parts here. They let us know so we could get it fixed elsewhere and be safe on the roads. Just found out that they now offer wiper blades here. Two styles. Discount’s better quality wiper blade is cheaper than the ones I just bought at my local automotive store. Oh well - now you know! Get your tires and wiper blades taken care of here. You and your car will be well taken care of.

In the past I have had good experiences with discount tire and always go back for any tire needs I may have. I was very surprised when I went in most recently and had the worst experience being talked down to by the employee. Then it clicked for me, my husband wasn’t there with me. Discount tire is full of misogynistic employees who are just trying to sell extra product. It’s embarrassing to have to beg for a simple request to be done that takes about 20 minutes to complete. You have to act like a ‘Karen’ in order to get anything done there, that is, if you don’t have a man with you.

Thank you Aaron for going beyond for me tonight. I am so thankful for you and your team and what you were able to do for me. I will never ever go anywhere else for my tires. You are a true blessing in disguise and you make traveling possible for me and my three babies and my soon to be, I don’t know what I would’ve done without you guys tonight again thank you so so much I would write 1000 stars if I could

Discount tires is always fantastic - I want to shoutout Scott in particular. He’s one of the reasons why we always come back and really exemplifies what I feel like are the values of the store. He always makes sure to explain the best fit and compare price/value to fit your budget. It doesn’t feel like he’s trying to sell you something extra or find reasons to add fees or extras. If you ask for something specific to be done - he’ll make sure to communicate with the techs in process and makes sure it is the correct way. He seems to act as a liaison between customer and techs. He is extremely professional, but not unreachable and can have a conversation with anyone. (He held a conversation between my husband who is well versed in automatics, while simultaneously teaching me something new about tires. Not an easy thing to do.) Really appreciate Scott! Glad we always get to see him when we do have to come back. Highly recommend.

I have done business with discount tire for a long time. So I didn’t think twice about sending my daughter in my wife’s care to have a leaky tire fixed. It’s not a fast leak but I have to add air about once a week. Apparently they dunked the tire, didn’t see any air bubbles so they told her the tire is fine and it is the weather that is causing fluctuation in the air pressure. She doesn’t have a lot of experience dealing with people that think they are smarter than she is and would rather be non-confrontational. So she just said OK. Now I apparently I need to bring the tire back, because the tire DOES have a leak and should’ve been, at least, remounted. Thank you so much for wasting our time, flaunting your arrogance, and making my daughter feel stupid!